Returns & Refunds
Returns & Refunds
Our Policy
At That Peptide Guy NI, we aim to provide clearly described, properly packaged research products and a straightforward purchasing experience.
Because our products are supplied as research materials, we do not offer voluntary refunds or exchanges simply because a customer changes their mind or no longer wants an item, except where applicable law gives the customer a right to cancel or return.
Nothing in this policy limits or removes any statutory rights that apply to customers.
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Defective Products
If you believe that a product is defective, damaged or does not match its description, please contact us as soon as possible.
We may ask you to provide:
- Your order number
- Product name
- Batch number, where applicable
- A description of the issue
- Photographs of the product and packaging where appropriate
Once we have received the relevant information, we will assess the issue and determine the appropriate remedy in accordance with applicable consumer law.
Where a product is confirmed to be defective or otherwise does not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and applicable law.
---Change of Mind
We do not provide additional voluntary refunds or exchanges simply because a customer has changed their mind, ordered the wrong product or no longer requires the product.
However, customers purchasing online may have statutory cancellation rights under applicable UK consumer law. Where such rights apply, they will not be excluded by this policy.
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Damaged Deliveries
If your order arrives visibly damaged, please contact us promptly.
We recommend taking photographs of:
- The outer packaging
- Any damage to the packaging
- The product
- The product label or batch information
This information can help us investigate the issue with the courier and determine the appropriate resolution.
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Incorrect Items
If you receive an item that is different from what you ordered, contact us as soon as possible with your order number and photographs of the item received.
We will investigate the issue and, where appropriate, arrange the relevant remedy.
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How to Request a Refund or Return
Before sending anything back, please contact us.
WhatsApp:
+44 7927 267626
Instagram:
@That.PeptideGuy.NI
Website:
ThatPeptideGuy.com
Please include your order number and a brief description of your request.
Do not send products back without contacting us first.
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Refund Processing
Where a refund is legally due and approved, we will process it in accordance with the applicable legal requirements and our payment provider's procedures.
Refunds will generally be made using the original payment method unless otherwise agreed or required.
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Important Research-Use Notice
All products sold by That Peptide Guy NI are presented strictly for laboratory and scientific research purposes.
They are not supplied as medicines, dietary supplements or products for human or veterinary consumption or administration.
Product descriptions and research information should not be interpreted as medical advice or as claims that a product is suitable for use in humans or animals.
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Questions?
If you have a question about an order, product or potential defect, contact us before returning anything.
WhatsApp: +44 7927 267626
Instagram: @That.PeptideGuy.NI