Shipping & Delivery
Shipping & Delivery
Fast. Secure. Straightforward.
At That Peptide Guy NI, we aim to process orders promptly and provide a straightforward delivery experience.
All orders are carefully packaged before being handed to the selected delivery provider.
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Order Processing
Orders are normally processed within 1–2 working days.
Orders placed outside our normal operating hours will be processed on the next available working day.
During particularly busy periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive any available tracking information.
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UK Delivery
We currently offer delivery within the United Kingdom where permitted.
Available delivery options and prices will be displayed during checkout.
Delivery times can vary depending on the service selected and the destination.
Estimated delivery
Standard Delivery: 2–4 working days after dispatch
Tracked Delivery: Delivery times depend on the selected courier service.
Please remember that delivery estimates are not guaranteed and can be affected by weekends, bank holidays, courier delays or circumstances outside our control.
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Tracking Your Order
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
If your tracking information has not updated immediately, please allow some time for the courier's system to register the parcel.
If your expected delivery window has passed, contact us with your order number and we will help investigate the shipment.
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Damaged Packages
If your parcel arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please take photographs of:
- The outer packaging
- Any visible damage
- The product packaging
- The product label and batch information
Please retain the packaging until the matter has been resolved.
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Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you realise that you have entered an incorrect delivery address, contact us as soon as possible.
We will do our best to correct the information before dispatch, but we cannot guarantee that changes can be made once an order has been processed.
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Missed Deliveries
If a courier attempts delivery while nobody is available, the courier may leave instructions regarding redelivery or collection.
Please follow the instructions provided by the courier.
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Delayed or Lost Parcels
While we work with delivery providers to ensure orders arrive safely and on time, occasional delays can occur.
If your parcel appears to be delayed or lost, contact us with your:
Order number
Name
Tracking number, if available
We will investigate the delivery with the relevant courier where appropriate.
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International Shipping
At this time, international shipping may not be available for all products or destinations.
Where international delivery is offered, customers are responsible for ensuring that the purchase, possession and importation of research materials is lawful in their country.
Any customs duties, import charges or other applicable fees are the responsibility of the customer unless otherwise stated at checkout.
Important Research-Use Notice
All products sold by That Peptide Guy NI are supplied strictly for laboratory and scientific research purposes.
Products are not supplied as medicines, dietary supplements or products for human or veterinary consumption or administration.
Customers are responsible for ensuring that their purchase, possession and use of research materials complies with applicable laws and regulations.
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Need Help With Your Order?
We're happy to help.
WhatsApp: +44 7927 267626
Instagram: @That.PeptideGuy.NI
Contact: Visit our Contact page and send us a message.
Please have your order number available when contacting us about an existing order.